

The Citizen CT-S2000/L is a fast, tough 80 mm direct thermal printer for receipts and labels: besides standard receipt paper (58–83 mm, two-colour thermal paper supported), this L version also prints on label and black-mark paper thanks to its gap and black-mark sensors. It produces sharp 203 dpi output at up to 220 mm/s, cuts automatically and is protected against liquids and debris by Citizen's Spill-Shield design – ideal for hospitality, kitchens, retail and kiosks. This version, CTS2000RSEWHL, is cool white with USB + RS-232 serial; the power supply is built in and a power cord with an EU (Schuko) plug is included – an interface cable is not.
📦 What's in the box – CTS2000RSEWHL
- ✅ Citizen CT-S2000/L printer – cool white, USB 2.0 (Type-B) + serial RS-232C (25-pin), label/black-mark model
- ✅ Power supply – built into the printer, no external power brick
- ✅ Power cord – EU plug (Schuko)
- ❌ Interface cable – NOT included – USB A-to-B or RS-232 (9-pin PC to 25-pin printer) – depending on how you connect
- ✅ Starter paper roll – sample roll to get you started
- ✅ Quick start guide
- ✅ CD-ROM – drivers and utilities (the newest versions are a free download from Citizen)
⚠️ Please note: no interface cable is included. The printer cannot be connected to your computer or POS system without one – please order a USB cable separately: the Bixolon USB-KAB-G USB cable (USB A to B) fits, as does any standard USB 2.0 A-to-B printer cable. For the RS-232 port (25-pin on the printer), the Bixolon SER-KAB-9-25 RS-232 cable (9-pin PC to 25-pin printer) fits.
💡 Useful extras: 80 mm thermal paper rolls (Zebra Z-Perform 1000D 60 (3013286) or Citizen 3623200); a spare serial interface board (Citizen TB66832-00F) or the parallel interface board Citizen TA66811-00F (IEEE 1284) for older POS systems. The drawer kick-out port (24 V) can open up to two standard cash drawers automatically with every sale.
Key Features
- Receipts and labels in one printer – the L model has label-gap and black-mark sensors with automatic sensitivity adjustment; label paper 57.5, 59.5 or 79.5 mm wide (up to 154 mm/s on labels).
- Fast 220 mm/s printing – sharp 203 dpi receipts, logos, 1D barcodes plus QR Code and PDF417.
- Spill-Shield design – protects the mechanism against moisture, dust and foreign objects; front paper exit.
- Drop-in loading and Quick-Clear – large rolls up to 102 mm in diameter mean fewer roll changes; a one-touch release clears cutter jams.
- Dual interface: USB + RS-232 – USB 2.0 is always on board, while the serial port sits on an exchangeable interface board that can be swapped for a parallel (IEEE 1284) board if needed.
- Built-in power supply – no external power brick under the counter: just plug in the supplied power cord.
- Guillotine auto-cutter – full or partial cut, rated for 2 million cuts; print head life 150 km.
- Variable paper width – 58, 60, 80 or 83 mm rolls, set with the paper partition and a memory switch.
- Two cash drawers and buzzer – the drawer kick-out port drives up to two 24 V cash drawers; the built-in buzzer gives audible notifications.
- ESC/POS and 384 KB flash memory – store logos and user-defined characters; free drivers for Windows and Linux (CUPS) plus OPOS and JavaPOS.
Ideal Applications
- Restaurants, bars, cafés and kitchens – receipts and kitchen order tickets
- Retail checkouts and convenience stores
- Price, shelf and product labels on label paper
- Ticketing, kiosks and journal printing
- Coupons, vouchers and daily reports
Technical Specifications
| Part Number | CTS2000RSEWHL |
|---|---|
| Model | Citizen CT-S2000/L (label model, built-in power supply type) |
| Printer Type | POS thermal receipt and label printer (single-station, front exit, Spill-Shield) |
| Print Method | Direct thermal line printing (two-colour thermal paper supported) |
| Resolution | 203 × 203 dpi (8 dots/mm) |
| Print Speed | Max. 220 mm/s; max. 154 mm/s on label paper (standard density) |
| Paper Width | Max. print width 80 mm (640 dots); paper width 58, 60, 80 or 83 mm (set with the paper partition + memory switch); label paper 57.5, 59.5 or 79.5 mm |
| Characters per Line | 83 mm: 53 (Font A) / 71 (Font B) / 80 (Font C); 80 mm: 48 / 64 / 72; 60 mm: 36 / 48 / 54; 58 mm: 35 / 46 / 52 |
| Roll Diameter | Max. 102 mm |
| Paper Thickness | 65–85 µm |
| Auto-cutter | Yes – guillotine auto-cutter, full and partial cut; life 2,000,000 cuts |
| Interfaces | USB 2.0 Full-Speed (Type-B), built in + serial RS-232C (D-sub 25-pin) on an exchangeable interface board (parallel IEEE 1284 board available; Ethernet option offered by Citizen) |
| Wireless | Not supported |
| Drawer Kick-out | Yes – drawer kick-out port for up to 2 cash drawers (24 V DC, not simultaneously) |
| Emulation / Command Set | ESC/POS |
| Fonts / Character Sets | Font A 12 × 24, Font B 9 × 24, Font C 8 × 16 dots; alphanumeric, international, PC437, 850, 852, 857, 858, 860, 863, 864, 865, 866, WPC1252, Katakana, Thai code 18 |
| Barcodes | 1D: UPC-A, UPC-E, EAN-13, EAN-8, ITF, Code 39, Code 93, Code 128, Codabar; 2D: PDF417, QR Code |
| Drivers & Software | Windows drivers, OPOS, JavaPOS, Linux (CUPS); free download from Citizen |
| Data Buffer | 4 KB or 45 bytes (selectable) |
| Memory | 384 KB flash for logos and user-defined characters |
| Sensors | Paper end; label-gap and black-mark sensors with automatic sensitivity adjustment (L model) |
| Media Type | Thermal receipt paper, label paper and black-mark paper |
| Power Supply | Built-in power supply (AC type): AC 100–240 V, 50/60 Hz; 24 V DC internally – power cord with EU plug included |
| Power Consumption | Approx. 70 W (normal printing) |
| Dimensions (W × D × H) | 147 × 207 × 147 mm |
| Weight | Approx. 2.0 kg |
| Color | Cool white |
| Installation | Horizontal (desktop) only – not for vertical or wall mounting; front paper exit, drop-in paper loading |
| Operating Temperature | 5 °C to 45 °C |
| Storage Temperature | −20 °C to 60 °C |
| Humidity | 10–90% RH, non-condensing |
| Reliability | Auto-cutter: 2,000,000 cuts |
| Print Head Life | 150 km / 200 million pulses |
| Certifications | CE, TÜV-GS, UL, C-UL, FCC Class A |
| Warranty | 24 months |
| In the Box | Citizen CT-S2000/L printer (USB + RS-232C serial, label/black-mark model, cool white) with built-in power supply, AC power cord with EU (Schuko) plug, sample paper roll, quick start guide, CD-ROM (drivers and utilities) – USB / RS-232 interface cable NOT included (order separately) |
Good to know: the CT-S2000/L (CTS2000RSEWHL) is a dual-purpose model – it prints receipts on standard thermal rolls and, after a quick paper-type selection, labels or black-mark tickets. The power supply is built in and the EU power cord is included; order a USB or RS-232 cable separately. Looking for a newer high-speed alternative? See the Citizen CT-S851III (500 mm/s, splash-proof front exit) or the Citizen CT-E651L label model. Compare other models in our POS Receipt Printers collection or contact our team for volume pricing.
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